Our contact details

We will keep you posted via the website regarding our online ordering service from our shop on Pelham Street London.  You are welcome to contact us here by telephone, e-mail, facsimile or in person.

Telephone : 0207 225 6470

Email : internet@generaltradingcompany.co.uk 

We are available during opening hours weekdays and Saturdays 10am to 7pm, Sundays 12:00pm to 6:00pm. Seasonal hours may vary and are listed under store information.

Placing an order

Go to the "online ordering" section to browse our products and place an order. To go to the checkout, we will require you to create an account with us. This allows us to retain your personal details so we can locate your order and serve you better. We greatly respect our customers' privacy and you will not join our mailing list unless you specifically opt in.

Under no circumstances will we release your details to any third party.

Payment

Our payments are processed by Streamline and are encrypted and secure. We accept most major credit and debit cards.

International orders

We have many loyal customers around the world and are delighted to announce that our online ordering will soon be available to them. Unfortunately, due to the complex range of customs charges and freight rates we cannot accept these orders automatically. We would be very grateful if overseas customers could telephone us, or alternatively, send an email to internet@generaltradingcompany.co.uk with details of the products you wish to order and we will process your request.

Once we have picked and packed your order we can advise the final cost and we will contact you to finalise payment. We will not charge this payment until you have accepted the postal charges. Your order is not confirmed until full payment has been made.

Gift wrapping

We are delighted to offer a gift wrapping option on most items. Gift receipts without price references are also available for the recipients.

Stock availability

If for any reason we are temporarily out of stock of an item, log into your account to check on the progress of your order, or alternatively feel free to e-mail us at internet@generaltradingcompany.co.uk and we will get back to you as soon as possible.

Delivery

Orders being delivered within the UK will usually be despatched within 48 hours, however, during busier periods, please allow up to 5 working days for delivery.  Overseas orders vary and we will be in touch to advise you once we have received a quote from our shipping agents.

All online orders are processed during weekdays only.  Those placed on weekends will be processed within 48 hours of the following weekday.

Refunds and exchanges on delivered purchases

We hope that you are happy with your order but, if for any reason you are not, we offer a twenty eight day refund and exchange policy.

Please do not hesitate to contact us on 020 7225 6470 or e-mail us on internet@generaltradingcompany.co.uk.  We cannot accept any claim for damage unless a signature for proof of delivery is given.

Lost or delayed orders

All orders will always leave us in excellent condition and be well packaged. If you have a lost or delayed order please refer to Parcelforce in the first instance using the tracking details provided at point of purchase. Until they have acknowledged a problem we cannot intervene. As stated above, if you have received a damaged item please do not hesitate to contact us.