The General Trading Company

TERMS AND CONDITIONS FOR THE USE OF THE GENERAL TRADING COMPANY WEBSITE

General Terms & Conditions

These Terms and Conditions govern your use of The General Trading Company website (“the Company Site”) and your relationship with Mortimers Limited, Trading as The General Trading Company Limited. (the “Company”, “we” or “us”). Please read them carefully as they affect your rights and liabilities under the law.

If you do not agree to these Terms and Conditions, please do not register for or use the Company Site.

Basic Company Information

Company Name	Mortimers Limited
Place of registration	11 Bentinck Street, London, W1U 2EP
Registered office	11 Bentinck Street, London, W1U 2EP, UK
Company registration number	02805144
Contact email	internet@generaltradingcompany.co.uk
Contact telephone	+44 (0) 20 7225 6470

If you have any questions on the Terms and Conditions, please contact internet@generaltradingcompany.co.uk

Please note in addition to these terms and conditions, there is useful information available to online shoppers on the Shopping Assistance page.

USE OF THE COMPANY SITE

The Company Site is provided to you for your personal use subject to these Terms and Conditions. By using the Company Site, you agree to be bound by these Terms and Conditions.

Amendments

We may update these Terms and Conditions from time to time for legal or statutory reasons or to allow the proper operation of the Company Site. Any changes will be notified to you via the email address provided when registering on the site or via a subtle announcement on the Company Site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Company Site. If you continue to use the Company Site after the date on which the change comes into effect, your use of the site indicates your agreement to be bound by the new Terms and Conditions.

Registration

To register on the Company Site you must be over eighteen years of age. You must ensure that the details provided when registering are correct and complete. It is advised that you inform us immediately of any changes to the information that you provided when registering by updating your personal details in order for us to be able to communicate with you effectively.

Your Account and Password

When registering and creating an account, you will be asked to specify a password. In order to prevent fraud, you must keep that password confidential and must not disclose it or share it with anyone. If you suspect that someone else knows your password, please notify us at your earliest convenience by emailing internet@generaltradingcompany.co.uk. If the Company has reason to believe that a breach of security or misuse of the Company Site has taken place, we may require that you change your password or we may suspend your account.

Intellectual Property

The content of the Company Site is protected by copyright, trademarks, database right and other intellectual property rights. You may retrieve and display the content of Company Site on a computer screen, store such content in electronic form (other than on a server or storage device connected to a network) or print a copy of such content for your own personal, non-commercial use, provided that you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy, distribute or use for commercial purposes of any of the materials or content on the Company Site without written permission from the Company.

COMPANY SITE CONDITIONS

Conditions of using the Company Site

You may not use the Company Site to disseminate any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material or otherwise breaching any laws. Transmitting material that encourages conduct that constitutes a criminal offence or otherwise breaches any applicable laws, regulations or code of practice will not be tolerated. You may not interfere with any other person's enjoyment of the Company Site or make, transmit or store electronic copies of materials protected by copyright without the permission of the owner. You will be responsible for any losses or costs resulting from your breach of these terms.

Availability of the Company Site
Although we aim to offer you the best service possible, we make no promise that the services offered on the Company Site will meet your requirements. We cannot guarantee that the services will be fault-free. If a fault does occur, please report it to us by sending an email to internet@generalradingcompany.co.uk and we will attempt to correct the fault as soon as we reasonably can. Your access to the Company Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new features and services. We will notify you of any upcoming restrictions we are aware of, otherwise the service will be restored as quickly as possible.

The Company's Right to Suspend or Cancel your Account
We may suspend or in some cases, cancel your account with immediate effect at our reasonable discretion of if you breach any of your obligations under these Terms and Conditions. You can cancel your account at any time by contacting us via the contact form on this website or by emailing internet@generaltradingcompany.co.uk. The suspension or cancellation of your registration and your right to use the Company Site shall not affect either party's statutory rights or liabilities.

COMPANY LIABILITY

The Company's Liability
The Company Site may sometimes provide content from other Internet sites or resources and while the Company tries to ensure that material included on the site is correct, reputable and of high quality, it does not make any warranties or guarantees in relation to that content. If the Company is informed of any inaccuracies in the material on the site, we will attempt to correct the inaccuracies as soon as we reasonably can. If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer to the extent that they are a foreseeable consequence to both of us at the time you use the Company Site. This will not include business losses such as lost data, lost profits or any business interruption suffered.

Third Party Websites
The Company Site may feature some links to external websites or materials which are beyond its control. The Company is not responsible for content on any site outside of the Company Site.

Advertising and Sponsorship
Some parts of the Company Site may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the Company Site complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.

Applicable Law
These Terms and Conditions will be subject to the laws in England. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within England.

International Law
We make no promise that materials on the Company Site are appropriate or available for use in locations outside of England. Accessing the Company Site from territories where its content may be deemed illegal or unlawful is prohibited. If you choose to access this site from a location outside of England, you do so on your own initiative and are responsible for compliance with local laws.

Miscellaneous
You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights under these Terms and Conditions will not be affected. If you breach these Terms and Conditions and the Company chooses to ignore this, the Company will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions. The Company shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its reasonable control. The Company Site is owned and operated by Mortimers Limited, trading as The General Trading Company Limited, 11 Bentinck Street, London W1U 2EP. If you have any queries, please contact internet@generaltradingcompany.co.uk

SALE OF GOODS TERMS
These Terms relate to items supplied to you through the Company Site and should be read in conjunction with the general Terms and Conditions which shall also apply.

Prices
Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we actually process your payment and despatch the goods to you. The prices payable for the items that you order are clearly set out on the Company Site. If, by mistake, we have under priced an item, we will not be liable to supply an item to you at the stated price provided we notify you before the item concerned has been despatched. All prices are expressed inclusive of any VAT payable unless otherwise stated. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order. The cost of your shopping includes a transaction fee that is payable to the applicable credit or debit card company.

Availability
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.

No Commercial Use
The online store is available for non-commercial and domestic use only. The Company reserves the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.

Delivery
Goods will be delivered to the cardholder's address, the cost of which will be confirmed at the time of ordering. Delivery will be made via our contracted courier service. Responsibility for and ownership of the goods passes to you once we have delivered them and they have been received and signed for.

Access
If your item(s) are being delivered to an address or property that has restricted or narrow access, please inform us of this as well as of any parking restrictions, narrow lanes etc.. when placing your order by completing the Special Instructions box provided on the Checkout page. We can then arrange an alternative and adequate delivery method for you.

Dimensions
You are responsible for ensuring the dimensions of the goods are suitable for delivery. Check access through doors, awkward turns, narrow passages, overall length of items etc. If delivery is attempted and this proves impossible because of access problems, we are unable to refund the delivery charge and will charge again for redlivery at a later date. Product specifications and dimensions may change from time to time without prior notice. Customers are advised to check the dimensions and specifications at the time of ordering to ensure that they have not changed. If any item does not display the relevant information, please contact us to check.

ORDER AMENDMENTS AND CANCELLATIONS

Amendments
If you wish to change your order, you must contact internet@generaltradingcompany.co.uk within 48 hours of placing the order. Amendments may result in a change to your current delivery time scale and the price you pay for the product. Any price differences must be paid for and will be charged at the current selling price of the day you amend your order. If an item of of lesser value is required any differences of payment will be paid to you in the manner in which the original payment was made.

Cancellations
Orders may be cancelled prior to despatch from our warehouse, please contact us on internet@generaltradingcompany.co.uk to organise a refund.

Damaged or Incorrect Goods
In the unlikely event that you receive damaged or incorrect goods, you must notify internet@generaltradingcompany,co.uk within 24 hours of their receipt. The goods must be returned in perfect condition within the original packaging. Once 24 hours have elapsed, it will be assumed that the goods have been accepted.

Should you be unhappy with any items purchased then we reserve the right to have the product inspected before any further action is discussed. We reserve the right to attempt to repair rather than replace it.

Refunds
You have the right to cancel an order within seven days of purchase or within 28 days of receipt of the goods. If the order is cancelled you will be refunded using the method by which payment was taken and this normally takes 3 - 5 working days to show on your account. To cancel an order, please contact us bu emailing internet@generaltradingcompany.co.uk.

Data Protection
We reserve the right to keep customer details on both The General Trading Company website ordering system and a paper copy of your order in the store for one year before we destroy them. We will take all reasonable steps to ensure all information remains confidential. These conditions are subject to English Law.