Terms and Conditions for use of The General Trading Company Website
Part A
- Use of the Company Site
- Amendments
- Registration
- Password
- Intellectual Property
- Your Use of the Company Site
- Availability of the Company’s Site
- The Company’s Right to Cancel or Suspend your Registration
- The Company’s Liability
- Third Party Websites
- Advertising & Sponsorship
- Applicable Law
- International Use
- Miscellaneous
Part B
- Prices
- Availability
- No Commercial Use
- Delivery
- Access
- Dimensions
- Storage of Goods
- Self Assembly
- Upholstery
- Amendments to Orders
- Cancellation of Order
- Damaged/Incorrect Goods
- Refunds
- Data Protection
Part A
General Terms & Conditions
These Terms and Conditions govern your use of The General Trading Company website (“the Company Site”) and your relationship with Mortimers Limited, Trading as The General Trading Company Limited. (the “Company”, “we” or “us”). Please read them carefully as they affect your rights and liabilities under the law.
If you do not agree to these Terms and Conditions, please do not register for or use the Company Site.
Basic Company Information
|
Company Name |
Mortimers Limited |
|
Place of registration |
11 Bentinck Street, London, W1U 2EP |
|
Registered office |
11 Bentinck Street, London, W1U 2EP, UK |
|
Company registration number |
02805144 |
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Contact email |
enquiries@generaltradingcompany.co.uk |
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Contact telephone |
+44 (0) 20 7225 6470 |
If you have any questions on the Terms and Conditions, please contact enquiries@generaltradingcompany.co.uk
Please note in addition to these terms and conditions, there is useful information available to online shoppers on the Shopping Assistance page.
1. Use of the Company Site
1.1 The Company Site is provided to you for your personal use subject to these Terms and Conditions. By using the Company Site you agree to be bound by these Terms and Conditions. References to these Terms and Conditions include references to the Sale of Goods Terms at Part B below.
2. Amendments
2.1 We may update these Terms and Conditions from time to time for legal or regulatory reasons or to allow the proper operation of the Company Site. Any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Company Site. The changes will apply to the use of the Company Site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Company Site. If you continue to use the Company Site after the date on which the change comes into effect, your use of the Company Site indicates your agreement to be bound by the new Terms and Conditions.
3. Registration
3.1 To register on the Company Site you must be over eighteen years of age.
3.2 You must ensure that the details provided by you on registration or at any time are correct and complete.
3.3 You must inform us immediately of any changes to the information that you provided when registering by updating your personal details in order that we can communicate with you effectively.
4. Password
4.1 When you register to use the Company Site you will be asked to create a password. In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password you should notify us by contacting enquiries@generaltradingcompany.co.uk immediately.
4.2 If the Company has reason to believe that there is likely to be a breach of security or misuse of the Company Site, we may require you to change your password or we may suspend your account.
5. Intellectual Property
5.1 The content of the Company Site is protected by copyright, trade marks, database right and other intellectual property rights. You may retrieve and display the content of the Company Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided that you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes of any of the materials or content on the Company Site without written permission from the Company.
6. Your Use of the Company Site
6.1 You may not use the Company Site for any of the following purposes:
6.1.1 Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws.
6.1.2 Transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or code of practice.
6.1.3 Interfering with any other person’s enjoyment of the Company Site; or
6.1.4 Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
6.2 You will be responsible for our losses and costs resulting from your breach of this Clause 6.
7. Availability of the Company Site
7.1 Although we aim to offer you the best service possible, we make no promise that the services at the Company Site will meet your requirements. We cannot guarantee that the services will be fault-free. If a fault occurs with the Company Site you should report it to [insert e-mail address or other contact details] and we will attempt to correct the fault as soon as we reasonably can.
7.2 Your access to the Company Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.
8. The Company’s Right to Suspend or Cancel Your Registration
8.1 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
8.2 You can cancel your registration at any time by informing us in writing at enquiries@generaltradingcompany.co.uk If you do so, you must stop using the Company Site.
8.3 The suspension or cancellation of your registration and your right to use the Company Site shall not affect either party’s statutory rights or liabilities.
9. The Company’s Liability
9.1 The Company Site provides content from other Internet sites or resources and while the Company tries to ensure that material included on the Company Site is correct, reputable and of high quality, it does not make any warranties or guarantees in relation to that content. If the Company is informed of any inaccuracies in the material on the site we will attempt to correct the inaccuracies as soon as we reasonably can.
9.2 If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer to the extent that they are a foreseeable consequence to both of us at the time you use the Company Site. Our ability shall not in any event include business losses such as lost data, lost profits or business interruption.
10. Third Party Websites
10.1 As a convenience to customers, the Company Site includes links to other web sites or material which are beyond its ontrol. The Company is not responsible for content on any site outside the Company Site.
11. Advertising and Sponsorship
11.1 Part of the Company Site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Company Site complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.
12. Applicable Law
12.1 These Terms and Conditions will be subject to the laws of England. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within England.
13. International Use
13.1 We make no promise that materials on the Company Site are appropriate or available for use in locations outside of England.
And accessing the Company Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside of England you do so on your own initiative and are responsible for compliance with local laws.
14. Miscellaneous
14.1 You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights under these Terms and Conditions will not be affected.
14.2 If you breach these Terms and Conditions and the Company chooses to ignore this, the Company will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
14.3 The Company shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its reasonable control.
14.4. The Company Site is owned and operated by Mortimers Limited trading as The General Trading Company address 11 Bentinck Street, London W1U 2EP.
14.5 If you have any queries please contact enquiries@generaltradingcompany.co.uk
Company Registration No. 02805144, VAT No. 648899946
Last update: 29.06.2010
Part B
Sale of Goods Terms
These terms relate to items supplied to you through the Company Site and should be read in conjunction with the General Terms and Conditions at Part A which shall also apply.
1. Prices
1.1 Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we actually process your payment and dispatch the goods to you.
1.2 The prices payable for the items that you order are clearly set out on the Company Site. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price provided that we notify you before we dispatch the item concerned.
1.3 All prices are expressed inclusive of any VAT payable unless otherwise stated.
1.4 Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order. The cost of your shopping includes a [2.5]% transaction fee that is payable to the applicable credit/debit card company.
2. Availability
2.1 If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.
3. No Commercial Use
3.1 The online store is available for non-commercial and domestic use only. The Company reserves the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.
4. DELIVERY
4.1 Goods will be delivered to the cardholder's address, the cost of which will be confirmed at the time of ordering. Delivery will be made via our contracted carrier service. Responsibility for and ownership of the goods passes to you when we have delivered them, and they have been signed for.
5. ACCESS
5.1 Our delivery service can only deliver through a ground floor or basement entrance which is close to a road suitable for delivery access. When placing your order you must inform us of any special instructions, parking restrictions, narrow lanes etc. which would affect delivery, so that adequate arrangements can be made for you.
6. DIMENSIONS
6.1 You are responsible for ensuring that the dimensions of the goods / delivery access are suitable to allow delivery. Check access through doors, awkward turns, narrow passages, overall length of upholstery pieces etc. If delivery is attempted and this proves impossible because of access problems, we’re unable to refund the delivery charge and will charge again for redelivery at a later date.
Product specifications and dimensions may change from time to time without prior notice. Customers are advised to check the dimensions and specifications at the time of ordering to ensure that they have not changed.
7. STORAGE
7.1 Once we have notified you that your goods are ready for delivery they will be stored for a maximum of 14 days. If you do not arrange for delivery of your goods within this period we reserve the right to charge storage charges at our current rates, please ask for details of our current rates.
8. SELF ASSEMBLY
8.1 Self assembly items will be delivered to the room of your choice, packaged, as long as the delivery company can gain access to that room. Please examine all packaging and make sure you are happy with its condition. The delivery team will then ask you to sign for your delivery. Once you’ve signed, we can only accept returns or make exchanges on the basis of these terms. Check that you’ve got all the fittings before you throw away the packaging. Replacement fittings can be obtained (subject to availability) and sent to you as long as you tell us that something is missing within seven days of delivery. It’s important to read the assembly instructions carefully as we cannot accept the return of items whose assembly instructions were not followed or where damage has been caused by poor assembly. The delivery team are not able to unpack flat-pack items, nor assemble products for you.
9. UPHOLSTERY
9.1 The delivery company will unpack and take away packaging for sofas, sofabeds, footstools and armchairs for you, and will ask you to inspect everything carefully to check that you are satisfied. You will then be asked to sign for your delivery, so it is important for you to be there yourself. If you are unhappy with any aspect of the product or the delivery itself, please indicate this on the carrier delivery note and notify the store within 24 hours. If you have asked someone else to take delivery for you, It is up to you to make sure they’re aware of all the information given here.
ORDER AMENDMENTS AND CANCELLATIONS
10. AMENDMENTS
10..1 If you wish to change your order you must contact enquiries@generaltradingcompany.co.uk within 48 hours of placing the order. Amendments may result in a change to your current delivery time scale and the price you pay for the product. Any price differences must to be paid for and will be charged at the current selling price of the day you amend your order. If an item of lesser value is required, any differences of payment will be paid to you in the manner in which the original payment was made.
11. CANCELLATIONS
11. Orders may be cancelled prior to despatch from our warehouse, please contact us on enquiries@generaltradingcompany.co.uk to organise a refund.
12. Damaged or Incorrect Goods
12.1 In the unlikely event you receive damaged or incorrect goods, you must notify enquiries@generaltradingcompany.co.uk within 24 hours of their receipt. The goods must be returned perfect condition within the original packaging. Once 24 hours have elapsed, it will be assumed that the goods have been accepted.
Should you be unhappy with any item purchased then we reserve the right to have the product inspected before any further action is discussed. We reserve the right to attempt to repair rather than replace it.
13. REFUNDS
13.1 You have the right to cancel an order within seven days of purchase, or within seven days of receipt of the goods (whichever is the longer). If the order is cancelled you will be refunded using the method by which payment was taken and this normally takes 3-5 working days to show on your account.
To cancel the order please contact us using any of the methods listed on the contacts page.
14. DATA PROTECTION
14.1 We reserve the right to keep all customer details on both on The General Trading Company website ordering system and a paper copy of your order in the store for one year before we destroy them. We will take all reasonable steps to ensure all information remains confidential. These conditions are subject to English law.