Online Shopping is not yet available.
This section explains how to shop online at GTC, it covers:

Our contact details
Placing an order
Payment
International orders
Gift wrapping
Stock availability
Delivery
Refunds and exchanges
Lost or delayed orders

Please note this section does not apply to Corporate Gifts.
Please refer to the information in the Contact Us section on the menu bar.

Our contact details

We will keep you posted via the website regarding our online ordering service from our shop on Pelham Street London.  You are welcome to contact us here by telephone, e-mail, facsimile or in person.

Telephone : 0207 225 6470

Facsimile : 0207 225 6478

Email : enquiries@generaltradingcompany.co.uk 

We are available during opening hours weekdays and Saturdays 10am to 7pm, Sundays 12:00pm to 6:00pm. Seasonal hours may vary and are listed under store information.

Placing an order

This facility is not yet available

Follow "online ordering" to select your shopping and place your order. To checkout we will require you to create an account with us. This allows us to retain your personal details so we can locate your order and serve you better. We greatly respect our customers' privacy and you will not join our mailing list unless you specifically opt in.

Under no circumstances will we release your details to any third party.

Payment

Our payments are processed by Streamline and are encrypted and secure. We accept most major credit and debit cards including American Express, but excluding Diners Club.

International orders

We have many loyal customers around the world and are delighted to announce that our online ordering will soon be available to them. Unfortunately, due to the complex range of customs charges and freight rates we cannot accept these orders automatically. We would be very grateful if overseas customers could telephone us, or alternatively, download the order form which needs to be completed manually and returned to us. This can be by post, facsimile or email. At this stage do not complete the postage costs.

Once we have picked and packed your order we can advise the final cost and we will contact you to finalise payment. We will not charge this payment until you have accepted the postal charges. Your order is not confirmed until full payment has been made.

Download Internationl Order form below:

This must be completed manually.

Gift wrapping

We are delighted to offer a gift wrapping option on most items. Gift receipts without price references are also available for the recipients.

Stock availability

If for any reason we are temporarily out of stock of an item, please e-mail us at enquiries@generaltradingcompany.co.uk, and we will reply within forty eight hours, advising you of estimated stock arrival date. 

Delivery

Your order will be picked, packed and despatched within forty eight hours.

All online orders are processed during weekdays only.  Those placed on weekends will be processed within 48 hours of the following weekday.

All our deliveries are made by Parcelforce. When your order is ready for despatch you will be given a unique tracking number and can follow your order progress online with Parcelforce.

Refunds and exchanges on delivered purchases

We hope that you are happy with your order but, if for any reason you are not, we offer a twenty eight day refund and exchange policy. Please do not hesitate to contact us on 020 7225 6470 or e-mail us on enquiries@generaltradingcompany.co.uk.  We cannot accept any claim for damage unless a signature for proof of delivery is given.

Lost or delayed orders

Your order will always leave us in excellent condition and be well packaged. If you have a lost or delayed order please refer to Parcelforce in the first instance using the tracking details provided at point of purchase. Until they have acknowledged a problem we cannot intervene. As stated above, if you have received a damaged item please do not hestitate to contact us.