Corporate Gifts at GTC

This section explains how to shop for Corporate gifts online at GTC, it covers:

• Contact us details
• How to order
• Payment
• International orders
• Gift wrapping
• Stock availability
• Delivery
• Refunds and exchanges
• Lost or delayed orders

Contact us

We operate our online service from our shop off Sloane Square London. You are welcome to contact us there by telephone, email, facsimile or in person.

Telephone 0207 730 0411

Facsimile 0207 823 5426

Email enquiries@generaltradingcompany.co.uk

We are available during opening hours weekdays and Saturdays 10am to 7pm, Sundays 11.30am to 5.30pm. Seasonal shopping times will be extended beyond the above and are available under the store information section.

Christmas delivery and stock availability

Because of the nature of Corporate Gifts we do not usually begin making deliveries until the end of November but it helps us greatly if you can place orders prior to this. If you require delivery before this or on a specific date then please let us know on the delivery instructions. To ensure delivery before Christmas your order should reach us prior to:

Friday 14th December for delivery within the UK.

Friday 7th December for delivery outside the UK.

We regret we cannot be responsible for consequential loss resulting from delayed or lost orders. Please refer to our full terms and conditions.

Delivery

Your order will be ready for shipment from the end of November.

We offer two levels of postage:

Twenty four hours for £8.50 postage and packing, per shipment.

Forty eight hours for £7.50 postage and packing, per shipment.

All our deliveries are made by Parcelforce. When an order is ready for despatch you will be given a unique tracking number and will be able to monitor your delivery progress online.

Personalisation or Corporate branding

Many of our products are suitable for individual branding. If you would like to discuss personalisation, please contact us and we can explain the options available. It is difficult to be more precise because the level of personalistaion and the quantity ordered will all effect the complexity and price. Please allow at least  four weeks for us to process most orders that require personalisation.

Refunds and returns

We accept refunds up to twenty eight days from date of receipt. Please return the item by recorded delivery and retain proof of this postage. Return postage is at the customers expense. We cannot refund or exchange personalised orders.

How to order

Online-email-telephone-facsimile-post

Order on line now or you can download our order form below and post or fax this to us. For larger orders we can arrange for one of our consultants to visit your office.

Payment

We accept all major credit and debit cards and can also accept by post, corporate or personal cheques. Please allow 10 days for cheque clearance.

International orders

We regret that at this stage we are unable to automatically process international orders online. Our system has not yet been developed to deal with the complexities of duty and customs. If you would like to download our order form and fax it to us we would be delighted to fulfill your order.

If you are ordering from overseas but for delivery in the UK then we treat that as a standard order and this can of course be done online.

Gift wrapping

We are able to gift wrap all corporate gifts.

Lost or delayed orders

Your order will always leave us in excellent condition and be well packaged. If you have a lost,damaged or delayed order in the first instance please contact Parcelforce. Until Parcelforce have acknowledged a problem we are unbale to intervene. Any claim for loss must be to Parcelforce.